COVID-19 Updates

Pets Can't Spread the new Coronavirus

World Health Organization Statement – March 13, 2020

3/20/2020: COVID-19 – We are here for you

Dear Walkers Family,

Just a quick update on the COVID-19 situation and what is going on here at Walkers.

Our services are essential for pets and their people. High quality pet care you can rely on will be especially important in the days and weeks to come, when people may need to focus on their own care.

Even during these difficult times, we want to assure you that we are doing everything possible to keep providing these services.

To adapt to the new levels of precautions, we are making additional changes to safeguard your health, as well as the health of our staff and their families.

Starting Immediately:

  • During business hours, the inner vestibule doors will be locked. If we do not see you right away, please call us at 724-327-7297 and we will be right up!
  • We will meet you at the door (or at your car) to run your pets back and forth and to bring out any pet supplies you may need.
  • Payments can be made over the phone. Please call us from our parking lot when you arrive to safely process your payment – don’t call us while driving!
  • If you need to pay by cash or check, please let us know.

Starting Monday, March 23, 2020:

  • Weekday front desk hours will be from 9am-5pm.
  • Weekend hours will remain unchanged.
  • Grooming Services will be suspended

Plans Moving Forward:

  • We anticipate resuming Grooming services on Monday, March 30thbut we will update you if anything changes.
  • Similarly, the next round of Training Classes are scheduled to start on April 1st. We will let you know if this will need to be postponed as well.

Remember that we and other small businesses dependent on in-person business need your support to get through this time. We’ve got gift certificates for your future travels and they can be purchased over the phone.

Please do what you can to care for the vulnerable in our community: Donate to food pantries and check on at-risk friends and neighbors. Drop off playing cards or puzzle books to nursing homes.

Together we will make it through these next few weeks. We will keep you apprised by email and Facebook of any future changes. We appreciate your support and please remember we are always here for you and your pets.

Michele & Sam

 

3/16/2020: COVID-19 – We are here for you

Dear Walkers  Family,

We’ve all been getting emails in the past week from different companies, local & national, about how they are handling the COVID-19 situation.

Walkers Pet HoTail has striven to be a place you can rely on and trust for all of your pets needs and we want you to know that this is still the case, even in these uncertain times.

We want to let you know what we are doing to address the current issues:

Services:

Walkers will remain open and will continue to provide the goods and services needed by you and your pets:

  • Overnight Boarding for Dogs and Cats
  • Doggie Daycare
  • Grooming
  • Veterinary Services and
  • Pet Supplies

We are here for you. If you need us, or if your plans change for any reason, please call us promptly so we can accommodate you.

Unfortunately, out of an abundance of caution, our March Puppy Party (for dogs under 2 years old) will NOT take place. We apologize for this, but we are sure you understand our decision.

Our next round of Training Classes are still scheduled to begin on April 1st.  We will announce if there are any changes.

Additionally, we want to remind you of our new Pet Taxi service (click here for details). This service has been available on Tuesday’s & Thursday’s, but in light of current events, if you need this service on a different day, please let us know and we will try to accommodate your needs.

Protecting you, our guests (your pets) and our staff:

Pets do not contract COVID-19 (per the latest information we have), but we want to keep pet parents and our staff healthy.

As you know, there is no “kennel smell” at Walkers. This is because our cleaning and disinfecting procedures have always been extremely thorough. You may not know it, but we both have pet allergies (it’s true!) and could not do this job if our cleaning procedures did not exceed industry standards. We regularly sanitize all surfaces that pets or people can come in contact with.

Since this outbreak, we have installed extra hand sanitizer stations for our clients and staff and have increased the frequency of our cleaning.

We have also rearranged our retail & reception areas to create more open space so our clients can have more “social distance” when checking in / out and when shopping.

Anyone who is still concerned about entering our building can pay over the phone and just give us a call from our parking when they arrive. We will be glad to come out to your car with your pet or pet supplies.

Pet Supplies:

Unlike stories you may hear on the news, our shelves are fully stocked. We have a variety of toys and treats to keep your pups busy when they are at home with you (and kids who are out of school). Our high quality pet foods are all sourced from North America, so we don’t anticipate any shortages.

General:

Remember that we and other small businesses dependent on in-person business need your support to get through this time. We’ve got gift certificates for your future travels and they can be purchased over the phone. If having the kids and the dogs at home is too much, we have doggie daycare!

Please do what you can to care for the vulnerable in our community: Donate to food pantries and check on at-risk friends and neighbors.

Together we will make it through these next few weeks. We appreciate your support and please remember we are always here for you and your pets.

Michele & Sam