Q: Can you keep my puppy and my geriatric dog together?
A: We can, but we want what is best for your pets. Please keep in mind that at home, your pets have the whole house, so if one of your pets needs to take a break from the others, it is easy to find a quiet corner. In a suite, if someone needs a break and can’t get away, that’s when problems can arise. Please note that we still give 2nd pet discounts regardless of whether they are housed together or separately – we want owners to base their decision on what is best for the dog not on what it will cost.
Q: Why can't my 3 dogs be housed together? They get along fine at home.
A: We keep a maximum of 2 pets per suite for meals and rest for their safety and comfort. However, playgroups are comprised of many dogs, so your pets can still play together. Please note that we still give 2nd pet discounts regardless of whether they are housed together or separately. We want all of our guests to have an enjoyable and safe stay.
Q: Can you house my dog and my cats together?
A: Cats and dogs are housed in different areas when they stay at Walkers.
We don’t want our feline guests to get out and into trouble when we take our canine guests out for a walk. Cats stay in their own private condos in our cattery (which is double insulated for sound so they don’t hear the doggies), and dogs are housed in suites inside the boarding area. Cats from the same family can stay together in adjoining cat condos and dogs from the same family can share a suite (if they get along of course). Please remember that we still give 2nd pet discounts regardless of whether pets are housed together or separately.
Q: Why don’t you have grass outside?
A: For sanitary reasons – Grass can’t be sanitized. It is also less messy since grass can quickly turn into mud.
Q: Why don’t you give staff baths to some dogs?
A: Dogs that have very long fur or thick double coats cannot be bathed by our kennel staff, since they need to be thoroughly hand dried. Also, if there are mats in the coat, getting the mats wet will make them tighter, which is very painful for the dog. All of these cases should be groomer baths, since the groomers can hand dry the dogs and safely remove any mats from their coats.
Dogs that require special handling (i.e. geriatrics that need support, or aggressive dogs that need restraint, etc.) cannot be bathed by our kennel staff.
Q: If I drop off at 6 pm on Monday, and pick up at 3 pm on Tuesday,
why am I charged for 2 days?
A: Rates are on a per-day basis, not 24 hour period. You may drop-off and pick-up any time during business hours: Monday-Friday (7 am – 7 pm) Saturday (9 am – 3 pm) Sunday (2 pm – 5 pm).
If you pick-up before 10 am Monday – Saturday, you are NOT charged for that day. Sunday is ALWAYS charged as a full day. If you drop-off Saturday at 3 pm, and pick-up on Sunday at 2 pm, it is considered to be a 2 day stay. If you can’t make it by 5 pm on Sunday, and you pick-up Monday before 10 am, it is still a 2 day stay.
Q: Should I bring my own food or should I use yours?
A: The choice is yours. If you bring food from home, we ask that you either bag it per meal, or give it to us an a large container. Please make sure to pack a little extra in case of spills or extended stays.
We use 8 oz measuring cups, so if you bring food in a large container, please keep in mind that “one cup” to us is one 8 oz measuring cup, not “World’s Best Dad” coffee mug! If you use something other than a measuring cup at home, please verify the exact quantity for us.
Q: Will Walkers feed pet the way I feed them at home?
A: We try to follow your pet’s normal feeding schedule as much as possible. If your pet is a grazer or a nibbler, food is left in your pet’s room until the next meal, at which time the old food is removed (if it hasn’t been eaten), and replaced with a fresh bowl of food. We do recommend two feedings per day, which makes it easier for us to spot any eating issues and also reduces the chance of bloat.
Q: Do you just throw away food that isn't eaten?
A: We don’t want to put new food on top of food that was given previously but not eaten so we can tell how much each dog ate each meal. If the uneaten food is wet or had some wet food or yummies added we discard it, however if it is completely dry, we put it in a bin and donate it for shelter dogs. We don’t serve it to our guests.
Q: How much food should I bring?
A: Always pack extra food in case of spills or extended stays. We do ask that you let us know what we can substitute in case your pet runs out of food during his or her stay, just to be on the safe side.
Q: Can Walkers feed my pet refrigerated food or treats?
A: Of course. We have a refrigerator and a freezer for wet/raw diets. We ask that any foods to be refrigerated or frozen be clearly labeled with your pet’s name.
Q: Can my pet be fed in special bowls?
A: We use our stainless steel bowls to keep everything sanitary and consistent. We can use elevated bowls for large breed dogs upon request. Please ask us about special feeding needs.
Q: Can I bring in bedding from home?
A: We do not accept bedding from home. All of our guests are provided with appropriate bedding. Using our bedding allows us to quickly replace dirty bedding with clean bedding. It also reduces the risk of bad things (fleas) being brought in from the outside.